Director, Transition Management

Role Overview: As a Transition and Delivery Lead at Kroll, you play a pivotal role in overseeing operational transitions within the organization. Your responsibilities include ensuring seamless execution of transitions, updating stakeholders on changes, and eventually transitioning into operations management. Your expertise lies in navigating complex scenarios, mitigating risks, and optimizing processes to achieve organizational goals efficiently. Key Responsibilities: - Act as the point of contact for stakeholder managers and delivery managers for process transitions - Coordinate closely with all managers to manage stakeholder relationships, knowledge transfer, pilot runs, SLA definitions, improvements, and controls - Lead or participate in opportunity analysis and due diligence for potential projects - Develop detailed transition plans, timelines, and ensure alignment with larger objectives - Gather requirements from internal stakeholders and provide regular updates on transition progress - Identify risks and develop mitigation strategies - Facilitate training and support for delivery analysts - Monitor transition performance, implement improvements, and ensure compliance with regulations and standards - Develop actionable insights for business decisions through reports and dashboards - Identify opportunities for process efficiencies and technology enhancements - Define project scope, goals, and deliverables in alignment with business objectives - Manage risks, execute mitigation plans, and focus on timely and quality deliverables Qualifications Required: - 15+ years of experience leading transitions and implementing new business in the BPO industry - Extensive experience in client-facing operational roles and leading large teams - Demonstrated ability in managing solutions/transitions for analytics projects - Comfortable working across various time zones - Strong client-facing skills with clear communication of business ideas - Ability to work and communicate effectively across organizational units - Strategic thinking translating into action plans (Note: No additional details about the company were present in the Job Description),