Director, Solutioning

The Director of Solutioning is a critical leadership role responsible for bridging the gap between sales, program implementation, and service delivery teams. You will oversee the preparation of proposals during the pre-sale and post-sale phases and ensure that both the implementation and service delivery teams are aligned to deliver on customer requirements effectively. Your role will be vital in ensuring smooth transitions from customer onboarding to successful delivery, maintaining customer satisfaction, and driving long-term success. Your main duties and responsibilities will include leading the creation of customized proposals that meet client needs and align with the company's service offerings during pre-sales and post-sales. You will serve as a liaison to ensure clear understanding and alignment of customer requirements among Sales, Program Implementation, and Service Delivery teams. Additionally, you will oversee the Program Implementation team to ensure timely delivery of solutions that meet customer expectations. Collaboration with Service Delivery teams to ensure they fully understand customer requirements and monitor performance against defined outcomes will also be a key aspect of your role. You will act as the point of escalation for complex customer requirements and maintain proactive communication to ensure satisfaction throughout the engagement. Requirements for this role include a Bachelor's degree in Business, IT, or a related field (Master's preferred) along with 8+ years of experience in solutioning, program management, or a similar role, ideally in consulting or technology services. You should have a strong understanding of sales processes, customer success methodologies, and program management, as well as a proven track record of successful project delivery and customer satisfaction. Excellent communication, negotiation, and relationship-building skills are essential, along with the ability to manage multiple projects and coordinate cross-functional teams. Key Benefits of Joining Execo: - Work-Life Balance: We support a healthy balance between your professional and personal lives. - Career Development: Advance your career with continuous learning opportunities, professional development programs, and chances to work on exciting projects with our global team. - Positive Work Culture: Experience a supportive and inclusive workplace culture that values each individual's contribution and fosters teamwork. - Cutting-Edge Technology: Work with the latest technologies as we integrate AI and other advanced tools to stay at the forefront of the outsourcing industry. - Health and Wellness Perks: We offer comprehensive health care plans and wellness programs designed to keep you healthy and happy.,