Director & Site Lead, Global Business Services

Booking Holdings, the world leader in online travel and related services, operating in over 220 countries and territories through consumer-facing brands such as Booking.com, KAYAK, Priceline, Agoda.com, Rentalcars.com, and OpenTable. The company's mission is to make global travel more accessible for everyone, with Booking.com accounting for the majority of total revenue. As a Fortune 500 e-commerce conglomerate with a market cap of around $80 billion, Booking Holdings is currently undergoing a Finance Transformation initiative to enhance finance support, governance, and efficiency. The Global Business Services, India Site Lead plays a key role in overseeing all services delivered under the GBS organization, encompassing both support and operational processes. The role involves fostering a culture of teamwork, transparency, and trust within the organization, ensuring the achievement of hiring objectives, and providing guidance for team development and engagement. Additionally, the Site Lead collaborates with the GBS Leadership team to implement new tools, drive continuous improvements, and coordinate local events to enhance collaboration across teams and brands. Key responsibilities include managing the overall culture of the GBS organization, supporting hiring objectives, building team engagement, providing feedback and coaching to the management team, communicating the global program's status, overseeing budgeting processes, guiding transition management teams, and promoting operational excellence within the organization. The Site Lead also advises on process documentation, standards, technology adoption, and efficiency improvements to drive performance and growth. The ideal candidate for this position should have over 20 years of work experience in business leadership roles, particularly in leading large-scale Global Business Services organizations and overseeing ERP implementations. Experience in managing Program Management Offices, Process Excellence and Transformation, and familiarity with US GAAP, financial accounting, and reporting are essential qualifications. A strong understanding of SOX and Internal Control Environments, along with a proven track record in month-end closing processes, is also required. Booking Holdings values diversity and inclusivity, aiming to provide an environment that encourages innovation, creativity, and collaboration among employees. The company maintains an Equal Employment Opportunity policy and welcomes job seekers from all backgrounds, including individuals with disabilities and veterans. Pre-employment screening checks may be conducted for successful applicants as permitted by applicable law to verify qualifications and suitability for the position.,