Director & Site Lead, Global Business Services

As the Global Business Services, India Site Lead at Booking Holdings, you will play a crucial role in supporting and overseeing all services delivered under the GBS organization. Your responsibilities will encompass various aspects of team management, communication, engagement, transition management, budgeting, process documentation, and continuous improvement initiatives. Your primary focus will be on fostering a culture of excellence within the GBS organization, ensuring that hiring objectives are met, and maintaining high levels of team engagement and communication. You will work closely with the management team to provide feedback, coaching, and support for career development plans. Additionally, you will be responsible for communicating the status of global programs, coordinating events to enhance collaboration, and overseeing the budgeting process. Collaborating with the GBS Leadership team, you will assist in deploying new tools, driving continuous improvements, and ensuring a smooth transition of work into the center. Your role will also involve advising on process documentation, standards, technology adoption, and operational excellence practices. Furthermore, you will partner with COE leadership teams to ensure consistency and best practices are maintained across various functions. The ideal candidate for this role should have over 20 years of work experience in business leadership roles, particularly in leading large-scale Global Business Services organizations. Experience in overseeing captive service delivery centers or as a Business Process Outsourcing client lead is essential. Proficiency in ERP implementations, preferably SAP S4 Hana, and familiarity with US GAAP, financial accounting, reporting, SOX, and internal control environments are also required. Join Booking Holdings, the world leader in online travel and related services, where our diverse teams work tirelessly to enhance technology that enables seamless travel experiences worldwide. Embrace the opportunity to contribute to a culture of innovation, creativity, and collaboration, and help us make it easier for everyone to explore the world through our major brands like Booking.com, KAYAK, Priceline, Agoda, Rentalcars.com, and OpenTable. Booking Holdings is committed to creating an inclusive environment that values diversity and welcomes individuals with disabilities and veterans. We uphold Equal Employment Opportunity principles throughout the employment process, ensuring fair treatment for all employees and job seekers. If you require reasonable accommodation during the job application process, please reach out to reasonableaccommodation@bookingholdings.com with your request.,