Director, Salesforce Program Leader

As an Engagement Delivery Director, you are a senior individual contributor and a foremost expert in delivering intended business value from the Salesforce platform. This is a fully-billable, high-impact role deployed as a Delivery Leader to our strategic and complex customer engagements. Your responsibilities include: - Program Accountability: Assume ultimate accountability for Establishing, executing, and overseeing program governance to deliver strategic value-realization and recovery plans for strategic customer accounts. - Executive Stakeholder Management: Engage directly with C-level stakeholders to build trust, define success metrics, and demonstrate measurable platform ROI. You will lead all executive stakeholder forums, like Steering Committees. - Strategic Advisory: Serve as the primary, billable expert providing strategic oversight to ensure program delivery aligns with the customer's core business objectives. - Risk & Scope Management: Proactively identify, assess, and manage program risks, dependencies, and scope changes. You will own the executive-level escalation process and translate complex technical issues into clear business implications. - Commercial Acumen: Lead, support pre-sales teams in initial scoping, change management, and identifying opportunities for expansion of running programs. - Delivery Governance: Define, structure, and oversee complex engagement models (e.g., T&M, Fixed Price), ensuring all delivery commitments, milestones, and scope are meticulously managed. Provides insights into improvements and recommend operational best practices. - Cross-Functional Influence: Provide expert guidance and strategic direction to customers, partners (SI), and internal teams (e.g., MuleSoft, UI/UX, technical PODs) to ensure cohesive and successful program outcomes. - Subject Matter Expertise: Act as a deep subject matter expert on the Salesforce platform, including new products, industry trends, and best-practice implementation strategies involving custom development, integration, and data migration. - Contract Management: Prior experience in understanding and working with MSA/SOW and ensuring delivery is compliant with the terms laid out there. Your required skills & experience: - Experience: 15-17+ years of experience, predominantly in consulting or strategic advisory roles, managing large-scale, complex SaaS/CRM program implementations. - Platform Expertise: Deep expertise in the Salesforce platform and ecosystem, including common implementation patterns, integration challenges, custom development, and data migration strategies. - Executive Presence: Exceptional communication and presentation skills, with a proven ability to build C-level relationships, navigate difficult conversations, and negotiate high-stakes outcomes. - Account Recovery: Proven experience in strategic account recovery, risk mitigation, and driving platform adoption in complex, at-risk customer environments. - Cross-cultural experience: Must have prior experience working in a multi-cultural environment with teams and stakeholders geographically spread. - Team management: Prior experience leading the program pre-sales & delivery team by fostering continuous learning and ensuring members are well-trained, while supporting and driving career growth, personal and team development, well-being, diversity, and inclusion. - Methodology: Demonstrated mastery of program management methodologies (Agile, Hybrid) and the ability to apply them to complex enterprise environments. - Mindset: A self-starting, individual contributor mindset with the ability to operate with a high degree of autonomy and influence across matrixed organizations. - Leadership: Ability to lead a team of consultants in a matrix environment towards a common goal while navigating customer & internal organizational landscape. - Education: Degree or equivalent relevant experience. - Certifications: Must have at least either of these Project management certification (PMI-ACP/PMP/PgMP/Prince 2) and having Salesforce Certification is an asset.,