Director of Unified Communications - Operation and Observability

Job Description

We're Hiring | Director Unified Communications (Operations, Observability & Automation) Location: Hyderabad, India (Work from Office) Shift: 04:00 PM – 01:00 AM or 05:00 PM – 02:00 AM IST Full-Time | Leadership Role Are you a strategic leader with deep expertise in Unified Communications , Cisco WebEx , Session Border Controllers (SBCs) , and observability and automation ? At ConnX , we're looking for a Director – Unified Communications Operations, Observability & Automation to lead our UC operations and automation transformation. You’ll manage mission-critical UC infrastructure, oversee advanced observability strategies, and drive innovation in operational automation. Key Focus Areas: Daily operations and optimization of UC systems (VoIP, messaging, video, Cisco WebEx) SBC management and performance tuning Cisco WebEx Calling & Contact Center deployment Leading automation strategies using tools like PowerShell & Python Implementing observability frameworks (Splunk, Datadog, ELK Stack) Building a high-performing UC operations team Ensuring compliance, security, and DR readiness Driving complex UC projects from concept to completion Preferred Qualifications: 12+ years of UC experience with 5+ in leadership roles Expertise in hybrid UC environments Certifications like CCNP Collaboration, CCNA DevNet, ITIL, or PMP Strong leadership, communication, and cross-functional collaboration skills Why ConnX? ConnX helps enterprises simplify fragmented communications by unifying collaboration, mobility, and security—backed by AI and automation. Our customers achieve faster digital transformation, better operational efficiency, and a superior user experience. Interested in leading at the intersection of UC and innovation? Apply now or share this with someone in your network who fits this exciting role!