Director of Sales

• Leads and manages all day-to-day activities related to the sales function, focusing on building long-term, value-based customer relationships to achieve property sales objectives.
• Achieves personal booking goals and recommends booking goals for direct reports.

CANDIDATE PROFILE:

• Education and Experience:

• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or a related major; 3 years of experience in sales and marketing or a related professional area, or
• 4-year bachelor's degree in business administration, Marketing, Hotel and Restaurant Management, or a related major; 1 year of experience in sales and marketing or a related professional area.
• 
  

CORE WORK ACTIVITIES:

Supporting Developing & Executing Sales Strategies:

• Works with the sales leader to ensure understanding and effective implementation of the sales strategy.
• Collaborates with the management team to create and implement a sales plan addressing revenue, customers, and the market segment led by the Director of Sales (DOS).
• Assists in developing and implementing both internal and external promotions.

Maximizing Revenue:

• Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets an example with personal booking goals).
• Recommends booking goals for the sales team.

Managing Sales Activities:

• Monitors all day-to-day activities of direct reports.
• Approves space releases for catering to maximize revenue in the absence of a Business Evaluation Manager.
• Participates in sales calls with members of the sales team to acquire new business and/or close on business.
• Executes and supports operational aspects of business booked (e.g., generating proposals, writing contracts, customer correspondence).

Analyzing & Reporting on Sales and Financial Data:

• Analyzes market information using sales systems and implements strategies to achieve the property's financial goals for rooms and catering.
• Assists Revenue Management with completing accurate six-period projections.
• Reviews sales and catering guest satisfaction results to identify areas for improvement.

Ensuring Exceptional Customer Service:

• Displays leadership in guest hospitality, exemplifying customer service and creating a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.
• Meets with guests during pre- and post-convention meetings to obtain feedback on product quality, service levels, execution against contract, and overall satisfaction.
• Empowers employees to provide excellent customer service and provides feedback to individuals.
• Incorporates guest satisfaction as a component of department meetings, focusing on continuous improvement.
• Executes and supports company Customer Service Standards and property's Brand Standards.
• Practices daily service basics of the brand and ensures customer satisfaction before and during their program/event.
• Serves customers by understanding their needs and recommending appropriate services that exceed their expectations while building loyalty to the company.

Building Successful Relationships:

• Develops and manages relationships with key stakeholders, both internal and external.
• Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, GSO) to ensure complementary sales efforts.
• Works with Human Resources, Engineering, and Loss Prevention to ensure compliance with regulations and union requirements.
• Attends customer events, trade shows, and sales missions to build and develop key relationships with GSO Managers and customers.

Managing and Conducting Human Resource Activities:

• Interviews and hires management and hourly employees with the necessary skills to meet the business needs of the operation.
• Utilizes all available on-the-job training tools for employees.

Equal Opportunity Statement:

• Marriott International is an equal opportunity employer.
• We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
• We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.