Manages security/loss prevention operations on a daily basis
Areas of responsibilities include protection of property assets, employees, guests and property, accident and fire prevention and response Ensures that all areas of the property are safe and secure Maintains logs, certifications and documents required by law and Standard Operating Procedures Strives to continually improve guest and employee satisfaction while maximizing the ficial performance of the department
CANDIDATE PROFILE
Education and Experience
High school diploma or GED; 4 years experience in the security/loss prevention or related professional area
OR
2-year degree from an accredited university in Criminal Justice or related major; 2 years experience in the security/loss prevention or related professional area
CORE WORK ACTIVITIES
Managing Security/Loss Prevention Operations
Assists in the development and implementation of emergency procedures
Conducts investigation of all losses of property assets and refers to proper management for disposition
Deploys security staff to effectively monitor and protect property assets
Comply with all Corporate Loss Prevention safety and security management guidelines and procedures
Conduct periodic patrols of entire property and parking areas
Recognize success across areas of responsibility
Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others
Identifies and makes recommendations for minimizing physical hazards and unsafe work practices
Implements action plans to monitor and control risk
Maintains required reports and documentation regarding patrols of property and parking areas
Provides means for obtaining necessary medical attention on a timely basis
Leading Security/Loss Prevention Teams
Attends pre- and post-convention and weekly forecast meetings to understand group needs and gather critical information to communicate to Loss Prevention officers
Celebrates successes by publicly recognizing the contributions of team members
Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety
Encourages and builds mutual trust, respect, and cooperation among team members
Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills
Provides guidance and direction to subordinates, including setting performance standards and monitoring performance
Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients
Serves as a role model to demonstrate appropriate behaviors
Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns
Strives to improve service performance
Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound ficial/business decision making; demonstrates honesty/integrity; leads by example
Ensuring Exceptional Customer Service
Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations
Empowers employees to provide excellent customer service
Meet quality standards and customer expectations on a daily basis
Incorporates guest safety and satisfaction as a component of departmental meetings with a focus on continuous improvement
Conducting Human Resources Activities
Assists in minimizing cost of accident claims through aggressive claims management
Brings issues to the attention of Human Resources as necessary
Completes proper documentation and reports all employee accident and general liability incidents to Claims Reporting Service
Conducts hourly employee performance appraisals according to Standard Operating Procedures
Complete disciplinary procedures and documentation according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process
Administer property policies fairly and consistently
Maintain first aid and CPR certifications required for Loss Prevention officers
Handles guest problems and complaints
Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others
Provides services that are above and beyond for customer satisfaction and retention
Additional Responsibilities
Analyzes information and evaluating results to choose the best solution and solve problems
Develops and maintains a working relationship with local law enforcement authorities
Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner
Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
