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Director, CX Quality and Training

Director, CX Quality and Training

Vervent

10 - 20 years

0 Lacs

Chennai Ahmedabad Hyderabad

Posted:2 months ago| Platform:

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Skills Required

Training Quality Learning And Development Quality Assurance

Work Mode

Hybrid

Job Type

Full Time

Job Description

Bachelor's degree in Business, Management, or related field 10+ years experience directly related to the primary responsibilities listed and inclusive of 5+ years in leadership roles Expertise in applying instructional design principles and adult learning theories to create engaging, effective training programs tailored to diverse learning styles Experience with contact center software, quality management systems and metrics Ability to conduct thorough needs assessments, job-task analyses, and evaluate training effectiveness using a variety of data analysis tools and methodologies Demonstrated ability and experience in cultural transformation with measurable results through the use of analytics and metrics Demonstrated ability to communicate effectively and constructively in writing and verbally with all levels of employees while exhibiting strong judgement and diplomacy. A creative mindset with the ability to leverage cutting-edge educational technologies and methodologies to enhance learning experiences and outcomes Must demonstrate proven leadership skills with the ability to influence key decision makers, work autonomously and effectively collaborate across business lines under time pressure and dynamic priorities. Proficient in managing multiple initiatives simultaneously, from initiation through to completion, ensuring timely delivery and adherence to budget and scope Solid organizational skills with ability to lead teams of various sizes, focus on broader goals and project details simultaneously, and multi-task effectively. Ability to manage large-scale operations, including multiple Departments and geographies Proven ability with operational analyses, business process optimization and performance indicators to drive quality controls, policies/procedures and training Role & responsibilities Preferred candidate profile Perks and benefits

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Vervent

www.vervent.com

Fintech, Payment Processing

Dallas

51-200 Employees

3 Jobs

Key People

Damon S. Howard

Chief Executive Officer
Chris A. Degen

Chief Financial Officer
Megan R. Lewis

Chief Marketing Officer

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