Director - Customer Engineer

As a Customer / Field Service Engineer Leader, you will play an integral role in supporting the first private semiconductor FAB in India and in building the semiconductor ecosystem within the country. This position offers the prospect of advancing your career alongside the industry while establishing a high-performing team from the ground up.

To learn more about life as a Field Service Engineer, visit the

Responsibilities

• Building the Organization: Responsible for creating the Field Service Organization, which includes hiring, onboarding, and upskilling talent to meet business requirements.

• Leadership: Provides direction, coaching, and development for team members.

• Problem Solving: Identifies and resolves technical, operational, and organizational issues.

• Customer Relationship Management: Maintains and develops relationships with customers.

• Operational Management: Manages financial, manpower, and operational requirements.

• Communication: Effectively communicates business progress, goals, and updates.

• Safety Practices: Ensures appropriate safety practices among team members.

• Quality Improvement: Promotes processes to reduce cycle time and drive continuous improvement.

Additional Requirement(Job Location)

Candidates must be open to relocating to Singapore or Taiwan for an initial assignment of 6 to 9 months upon joining. After completing the first 12 months, they will be expected to transition to a permanent role based in Ahmedabad, Gujarat, India.

Domain Skills

• Sound Industrial Engineering practices related to the Semiconductor Domain (e.g., preventive and corrective maintenance).

• Comprehensive understanding of the semiconductor industry, wafer FAB equipment, and chip manufacturing processes.

• In the absence of semiconductor domain experience, an equivalent background in biotechnology manufacturing or pharmaceutical manufacturing is preferred.

Education

• Bachelors/Masters in Engineering or Equivalent. Preferably in Mechanical, Electrical, Mechatronics, Industrial, Chemical and Metallurgy.

• Additional Certifications complementing the Semiconductor, Pharma or Biotechnology domain will be a value add.