Director, CDI Operations

About the Role:

• Stakeholder Relationship Management: Build and maintain engaging, trusting relationships between global team members.
• Project Management: Oversee project execution, ensuring timelines are met, budgets are observed, and project scope is well-defined.
• Communication: Act as the primary point of contact, communicating project progress and updates to stakeholders and internal teams.
• Problem Solving: Identify and resolve challenges that may arise during the project lifecycle, ensuring partner satisfaction.
• Opportunity Identification: Identify and pursue new business opportunities with existing partners, potentially leading to expanded engagements.
• Team Leadership: Guide and develop team members involved in stakeholder projects.
• Partner Onboarding and Education: Ensuring new partners are onboarded and understand the value of the service/product.
• Global Business Impact: Lead and influence business principles and how they apply to stakeholder engagements.
• Global team management: Being available during the US/India timezones to collaborate with stakeholders.

About You:

• 12+ years in Partner Relationship Management.
• 12+ years Project Management: Overseeing project execution, ensuring timelines are met, budgets are followed, and project scope is well-defined.
• 10+ years within a technical role. This includes Data Analytics, Data Engineering, Data Science, etc.
• Knowledge on Cloud data warehouses like Redshift, Snowflake, Imply etc.
• Knowledge about visualization tools like Tableau.
• Knowledge on large data sets (Terabytes of data/ billions of records).
• 5+ years of consulting working experience in international environments, with the stature necessary to work as a partner with senior colleagues and clients.
• 5+ years of Onsite/Offshore Management experience.
• Experience breaking down and solving problems through quantitative analysis.
• Knowledge about the Entertainment domain or equivalent B2C industry.
• Bachelors degree in Business, Management, Data Science, or a related field

A Day in the Life:

• On a daily basis, partner with the CDI Stakeholders in a structured manner, both verbally and in writing, including colleagues with different perspectives and seniority levels.
• Collaborate across time zones using relevant digital productivity tools and digital communication tools (e.g., email, Slack, Zoom).
• Work with offshore and onsite teams, including a 3-4 hour overlap with the US team.
• Maintain a culture of high-quality output and outstanding customer service