Director Airline BPO

Company Description

Aviation Indeed is a leading staffing agency specializing in payroll and recruitment services for the Aviation, Aerospace, and Defense sectors. Our dedicated team consistently connects elite talent with our esteemed clients in these dynamic industries. We foster robust relationships with clients and candidates, nurturing careers and facilitating industry growth. Our comprehensive services include contractual and permanent hiring, recruitment process outsourcing, payroll management, HR consulting, and talent placement for individuals. As a global leader, we are committed to the success of airlines and aerospace companies, ensuring sustainable growth.

Role Description

This is a full-time on-site role for a Director Airline BPO located in the Greater Delhi Area. The Director Airline BPO will be responsible for overseeing daily operations, managing customer service teams, and driving sales strategies within the airline BPO sector. The role requires a deep understanding of aviation and airlines, exceptional communication skills, and the ability to collaborate effectively with various stakeholders. Responsibilities include ensuring service quality, optimizing processes, and achieving operational targets.

Qualifications

• Excellent Communication and Customer Service skills
• Experience in the Airlines and Aviation industry
• Strong Sales skills
• Leadership and team management experience
• Ability to work on-site in the Greater Delhi Area
• Bachelor's degree in Business Administration, Aviation Management, or related field
• Experience in BPO management is a plus