Job
Description
Your day at NTT DATA The Digital Transformation Enablement Specialist is responsible for the assessment, readiness evaluation, strategic transformation plan design, and tactical execution and implementation of NTT's complex digital technologies to improve employee and customer experiences, operational efficiency and productivity. This role specialises in applying the potential of digital technologies and user experience design principles to bring improvements to the organisation's digital roadmap. This role monitors competitive trends, understands consumer/client needs and applies trends and changes in digital transformation supporting a broad range of stakeholders. What youll be doing Key Roles and Responsibilities: Collaborates with senior management/leadership to understand the organisations digital transformation goals and drive towards enablement of such. Creates adoption plans for new digital technologies, outlining the steps for successful implementation and integration. Designs and delivers training programmes, workshops, and resources to educate stakeholders about the benefits and usage of digital tools. Maintains a holistic position to ensure full objectivity and impartiality whilst maintaining the Digital Office strategic direction for Corporate IT. Drives optimisation and lowers the cost of services through centralisation, digitalisation, optimisation, and centralisation. Works closely with cross-functional teams, including IT, departments, and project teams, to ensure alignment and collaboration on digital initiatives. Develops change management strategies to address potential resistance, engage stakeholders, and ensure a smooth transition to digital solutions. Designs, plans and implements technical solutions in the end user device space. Provides ongoing support to users as they navigate and utilise digital tools, addressing questions, issues, and concerns. Takes technical ownership of the designed solutions and assists in handing over the daily support and knowledge to the support organisations. Identifies opportunities for process optimisation through the application of digital technologies, working with teams to streamline workflows. Maintains and improves programmes to foster a culture of driving quality improvement based off the analysis of employee survey feedback to drive improved employee satisfaction in conjunction with EICS performance management and Information Technology. Leverages data to measure the effectiveness of digital transformation initiatives, identify areas for improvement, and drive informed decisions. Tracks and reports on the progress of digital transformation initiatives, highlighting successes and areas for further development. Develops and maintains Corporate IT service excellence strategy by driving the service delivery, governance, and performance management maturity through establish frameworks methodologies and tools. Drives innovation by researching and investigating emerging infrastructure technologies and the best practices associated. Manages the proof of concept (POC) initiatives. Stays updated with emerging digital trends, tools, and best practices, and assess their potential relevance to the organisation. Knowledge, Skills and Attributes: Seasoned, experienced professional; has complete knowledge and understanding of area of specialisation Uses evaluation, judgment, and interpretation to select right course of action Strong understanding of digital technologies, including cloud computing, data analytics, automation, and collaboration tools Knowledge and understanding of IT industry environment and business needs Strong relationship management and demonstrated collaborative skills in working with internal and external business leaders and stakeholders Analytical mindset with the ability to leverage data for decision-making and continuous improvement Excellent communication skills to convey complex digital concepts to technical and non-technical audiences Ability to share and communicate ideas clearly, both orally and in writing, to executive staff, business sponsors, and technical resources in clear concise language Assertive in approach coupled with confidence in area of expertise and the ability to facilitate business conversations Problem-solving skills to address challenges and roadblocks in the adoption of digital technologies Ability to understand new issues quickly and make wise decisions Ability to work under pressure, plan personal workload effectively Strong interpersonal skills to build relationships and collaborate effectively with cross-functional teams Good conceptual insight and ability to think strategically Ability to establish and manage processes and practices through collaboration and the understanding of business Ability to manage urgent and complex tasks Expert knowledge on multi-technology software, operating systems and infrastructure design best practices in a variety of hardware platforms including mainframes, distributed platforms, desktops, and mobile devices Strong knowledge of End user device management platforms Ability to develop and deliver engaging training materials, workshops, and resources Change management expertise, including the ability to manage resistance and promote user engagement Organisational skills to manage multiple initiatives and priorities concurrently Adaptability to evolving technologies and organisational needs Passion for driving innovation and helping teams embrace digital transformation Academic Qualifications and Certifications: Bachelors degree or equivalent in Information Technology, Business, or a related field Certifications in relevant areas, such as Project Management Professional (PMP) or Certified Digital Transformation Professional (CDTP), are advantageous ITIL Foundation (minimum) or higher SIAM Service Integration and Management Foundation would be advantageous Required Experience: Seasoned proven experience in a similar role within a global Information Technology organisation Seasoned proven experience in facilitating digital transformation initiatives, technology adoption, or change management within an Information Technology environment
