Digital Officer

Job Description

Positions: Digital Officer & Virtual Relationship Manager (Inside Sales)

Location: Ghansoli - Navi Mumbai

Work Timings: 9:30 AM 6:30 PM

Weekly Off: Sunday (Fixed)

Salary: 2.0 LPA – 2.2 LPA (CTC) – depends on experience

Incentives: Up to 80,000/month (Performance Based)

Qualification: Any Graduation (Mandatory)

Languages: English or Hindi

Contact: 9172173733

1. Digital Officer (Inside Sales)

About the Role:

The Digital Officer will be responsible for promoting digital banking services, assisting customers in adopting online platforms, and achieving sales targets through inside sales activities. This is a 100% office-based role (no field work).

Key Responsibilities:

Promote and explain digital banking services like Mobile Banking, Internet Banking, and UPI.

Handle inbound and outbound calls to onboard customers onto digital platforms.

Cross-sell and upsell digital banking products over phone and email.

Achieve assigned daily, weekly, and monthly targets.

Maintain accurate call logs, reports, and customer data.

Ensure excellent customer experience through prompt and clear communication.

Requirements:

Graduation in any discipline (mandatory).

Good communication in English or Hindi.

Basic computer and smartphone knowledge.

Strong interest in banking and inside sales.

Freshers and candidates with up to 2 years of experience preferred.

2. Virtual Relationship Manager (Inside Sales)

About the Role:

The Virtual Relationship Manager (VRM) is responsible for managing and growing customer relationships remotely through calls and digital channels. The role involves cross-selling, customer engagement, and ensuring customer satisfaction — all from within the office.

Key Responsibilities:

Contact customers to promote banking products (Savings Accounts, Loans, Credit Cards, Insurance, etc.).

Understand customer needs and offer the right financial solutions.

Build and maintain long-term relationships with assigned customers.

Achieve monthly sales, revenue, and service targets.

Record all customer interactions and feedback accurately in CRM systems.

Coordinate with internal teams for timely query resolution.

Requirements:

Graduation in any stream (mandatory).

Good communication Hindi & English

Confident, target-driven, and customer-focused.

Prior experience in banking or tele-sales preferred but not mandatory.

Strong interpersonal and convincing skills.

Highlights:

100% Office Job (Inside Sales – No Field Work)

Fixed Sunday Off

Attractive Incentives up to 80,000/month

Training & Growth Opportunities in the Banking Sector

Supportive Work Environment and Performance Rewards

For More Details / To Apply:

Contact: 9172173733/9137090875

Location: Ghansoli - Navi Mumbai