Job
Description
Digital Marketing Customer Success Manager Job Title: Digital Marketing Customer Success Manager Roles and Responsibilities: Project Management & Customer Success Build strong client relationships, ensure positive experiences, brand loyalty, and project success. Create engagement strategies and coordinate between Vajra Global teams and clients. Act as the single point of contact for all client communications and deliverables. Support clients from onboarding to addressing challenges with timely solutions. Handle escalations professionally, working with internal teams to resolve issues. Understand and manage SOW, SLAs, project plans, KPIs, and compliance details. Present monthly/quarterly reports and represent teams in client meetings. Ensure seamless delivery and communication across all touchpoints. Digital Marketing: Solid grasp of digital marketing concepts and best practices. Hands-on experience with SEO, SEM, Email, and SMM in B2B/B2C. Familiarity with tools like Google Analytics, SEMrush, HubSpot, Moz, Hootsuite. Strong skills in content writing, editing, and quality checks. Detail-oriented, analytical, and strategic thinker. Secondary responsibilities - Relationship management & Customer Advocacy Contribute to marketing effectiveness by identifying short-term and long-range issues that can be addressed. Upsell and cross-sell services to existing clients and proactively generate leads from the relationship. Nurture customer advocacy. Communication & other preferred skills: Excellent verbal and written English (Hindi/Tamil a plus). Stay updated on digital trends and tools. Proficient in MS Office and Google Suite. Strong project and client management skills. Analytical with a focus on customer needs and solutions. Key soft skills: Excellent Communication Skills - Written and oral Strong interpersonal people skills - to work collaboratively with vendors and clients. Liaising with various teams effectively to ensure customer satisfaction. Be able to prioritize and manage multiple tasks across multiple projects under tight deadlines. Be self-motivated, driven, proactive, and entrepreneurial - display ownership and accountability - not require constant supervision. Thrive in a fast-paced, collaborative environment. Adaptable, flexible, and mature to work with a team & internal cross-teams; willing to contribute to the company s overall performance across work-desks. Open to new learnings and show keen interest to scale up & across 360* Work Experience: 5+ years in digital marketing/customer success, with 2+ years in an agency role. Experience with global clients preferred. Educational Qualifications Bachelor s degree in business / marketing / communications; A Masters in Marketing is a plus. Certifications (Preferred) HubSpot, Google, Facebook, LinkedIn marketing tools, SEO, SMM, Inbound Marketing.
