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Hexaware Technologies
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Digital CRM Consultant

Digital CRM Consultant

Hexaware Technologies

3 - 6 years

6 - 10 Lacs

mumbai pune chennai

Posted:1 day ago| Platform:

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Skills Required

crm product design gap analysis customer service design ai business processes power platform dynamics 365 sales

Work Mode

Work from Office

Job Type

Full Time

Job Description

Description

Responsibilities

Delighting the customers with exceptional coding standards

Oversee the development process with the engineering team.

Build and review D365 (Sales, Customer insights for journeys, Customer Service, project service), power platform (power automate, AI builder, Power Pages) solutions that meet client objectives.

Experience to build existing and new products on D365, build pcf controls, custom pages, embedding canvas pages into model driven app.

Knowledge of Copilots provided by Microsoft and methodologies to build on copilot studio

Utilize your knowledge of business processes and best practices to advise and guide the development team during pre-implementation and Configuration.

Business and systems analysis and documentation

Product design and gap analysis to standard product functionality

Production of design, system, user and procedural documentation

Application configuration and setup

Provide system training to both internal and external clients

Liaising with on-shore and off-shore development teams to deliver robust solutions on time

Managing change control

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Hexaware Technologies

IT Services and IT Consulting

Navi Mumbai Maharashtra

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Digital CRM Consultant