Digital Adoption Content Engineer

Company Description

Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.

#LI-Hybrid

Were expanding our Digital Productivity team and looking for a Digital Adoption Content Engineer dedicated to building in-app guides, dashboards and configurations for enterprise applications across verticals (HRM, CRM, insurance, healthcare, etc.). In this newly created role, you’ll play a central part in shaping how customers adopt and use complex business apps — enabling them to onboard faster, reduce friction, and maximize value from their software investments.

If you’re passionate about bridging business processes, user experience, and technical delivery — and want to make a real impact on digital transformation at scale — this is a great opportunity.

We’re expanding our Digital Productivity team and looking for a Digital Adoption Content Engineer dedicated to building in-app guides, dashboards and configurations for enterprise applications across verticals (HRM, CRM, insurance, healthcare, etc.). In this newly created role, you’ll play a central part in shaping how customers adopt and use complex business apps — enabling them to onboard faster, reduce friction, and maximize value from their software investments.

If you’re passionate about bridging business processes, user experience, and technical delivery — and want to make a real impact on digital transformation at scale — this is a great opportunity.

Qualifications

Required:

• Hands-on familiarity with

  SaaS/enterprise applications (e.g. HRM, CRM, enterprise portals, insurance claims or healthcare-related apps).

• Technical proficiency —

  comfortable reading/working with HTML, CSS,

  and ideally some scripting/SQL or similar to define transactions, data conditions, and integration logic.
• Familiarity with generative AI tools for automation and content enhancement. 
• Strong analytical thinking and ability to define meaningful metrics or KPIs for adoption, usage, workflows or transactions.
• Excellent collaboration and communication skills; ability to work with stakeholders across business, IT, and product functions to map and understand complex processes.

Nice to Have

• 4–8 years of experience creating content, documentation, guides or workflows for enterprise applications or SaaS platforms.
• Understanding of SaaS architecture, data models, and cloud-based enterprise environments.
• Experience or interest in change management, user training or digital transformation projects.

Experience preferred

• We can look at profiles who have been business analysts, application analysts/specialists, admins for SaaS apps like major HRM, CRM, healthcare apps
• Consultants specialised in enterprise SaaS apps, who help establish functional requirements or led major application implementation projects.