13 - 23 years
25 - 35 Lacs
Posted:8 hours ago|
Platform:
Hybrid
Full Time
Designation DGM Process Excellence – Black Belt/MBB
Domain - Capital Markets
Business Unit BFS
Reports to GM/Director
Job Description
• Identifies apt processes for Automation, Prepare business cases, project charters, Automation Assessments (RPA), Business Requirement Documents, (BRD) and use cases • Lead Automation program plan to deliver requirements fitting in to the overall program plan and drive UAT and go-live in an identified account • Drive realization of target FTE benefit, Business impacts • Drive assessment to build a validated line of sight for automation in conjunction with operations and customers • Use of statistical models and forecasting techniques to forecast or predict volumes, capacity, customer behavior, Customer journey • Data aggregation and data mining techniques which help provide insights into past data in the form of dashboards, reports, etc. • Oversee project execution on multiple projects and take action in case of slippages • People management – supervise project team • Manage client expectations on overall project delivery • Review key deliverables before they are presented to the client • Both formal and informal coaching of team(s) – both client and internal • Lead proposal creation including effort estimates for project work • Lead pre-sales and post-sales support • Lead development of domain collaterals
Experience • 13+ years
Certification Black Belt Certification
Industry Type BPO/Digital Operations
Education UG - Any Graduate - Any Specialization PG - Any Postgraduate
Enigma Human Capital
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