DevOps Support Engineer – Shift-Based Model

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Key Responsibiliti

• esMonitor and troubleshoot Azure and AWS environments to ensure optimal performance and availabili
• tyRespond promptly to incidents and alerts, investigating and resolving issues efficient
• lyPerform basic scripting and automation tasks to streamline cloud operations (e.g., Bash, Pytho
• n)Communicate clearly and fluently in English with customers and internal tea
• msCollaborate closely with the Team Lead, following Standard Operating Procedures (SOPs) and escalation workflo
• wsWork in a rotating shift schedule, including weekends and nights, ensuring continuous support covera

geShift De

• tailEngineers rotate shifts, typically working 4–5 shifts per w
• eeksEach engineer works about 4 to 5 shifts per week, rotating through morning, evening, and night shifts—including weekends—to cover 24/7 support evenly among the
• teamRotation ensures no single engineer is always working nights or weekends; the load is shared fairly among the

teamQualifica

• tions2–5 years of experience in DevOps or cloud support roles(SLA L
• evel)Strong familiarity with AWS and Azure cloud environ
• mentsExperience with CI/CD tools such as GitHub Actions or Je
• nkinsProficiency with monitoring tools like Datadog, CloudWatch, or si
• milarBasic scripting skills in Bash, Python, or comparable lan
• guageExcellent communication skills in En
• glishComfortable and willing to work in a shift-based support role, including night and weekend s
• hiftsPrior experience in a shift-based support environment is pref

erredWhat We

• OfferRemote work opportunity — work from anywhere in India with a stable internet conn
• ectionComprehensive training program inc
• ludingShadowing existing processes to gain hands-on expe
• rienceLearning internal tools, Standard Operating Procedures (SOPs), ticketing systems, and escalation paths to ensure smooth onboarding and ongoing s