DevOps Support Engineer – Shift-Based Model

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Key Responsibilities

• Monitor and troubleshoot Azure and AWS environments to ensure optimal performance and availability
• Respond promptly to incidents and alerts, investigating and resolving issues efficiently
• Perform basic scripting and automation tasks to streamline cloud operations (e.g., Bash, Python)
• Communicate clearly and fluently in English with customers and internal teams
• Collaborate closely with the Team Lead, following Standard Operating Procedures (SOPs) and escalation workflows
• Work in a rotating shift schedule, including weekends and nights, ensuring continuous support coverage

Shift Detail

• Engineers rotate shifts, typically working 4–5 shifts per weeks
• Each engineer works about 4 to 5 shifts per week, rotating through morning, evening, and night shifts—including weekends—to cover 24/7 support evenly among the team
• Rotation ensures no single engineer is always working nights or weekends; the load is shared fairly among the team

Qualifications

• 2–5 years of experience in DevOps or cloud support roles
• Strong familiarity with AWS and Azure cloud environments
• Experience with CI/CD tools such as GitHub Actions or Jenkins
• Proficiency with monitoring tools like Datadog, CloudWatch, or similar
• Basic scripting skills in Bash, Python, or comparable language
• Excellent communication skills in English
• Comfortable and willing to work in a shift-based support role, including night and weekend shifts
• Prior experience in a shift-based support environment is preferred

What We Offer

• Remote work opportunity — work from anywhere in India with a stable internet connection
• Comprehensive training program including
• Shadowing existing processes to gain hands-on experience
• Learning internal tools, Standard Operating Procedures (SOPs), ticketing systems, and escalation paths to ensure smooth onboarding and ongoing success