DevOps - Production Support Professional

Salesforce

2 - 9 years

40 - 45 Lacs

hyderabad

Posted:-1 days ago| Platform:

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Skills Required

automation production support coding debugging json scm sdlc crm python salesforce

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking to hire experienced release or software engineers with a strong sense of customer success, ability to troubleshoot customer issues, ability to quickly absorb solutions, empathy for customers, excellent communication skills, and a drive for continuous improvement.

Responsibilities:

The HDPS team owns supporting and assisting Salesforce developers who use Hyperforce services. This includes working with customers to help them onboard their services onto the Hyperforce platform, diagnosing and debugging deployment issues, developing and delivering training content, contribution to the creation of documentation. HDPS also designs, develops, and maintains automation solutions for support using Slack and Python, GenerativeAI, and collects Slack Metrics and generates executive dashboards for analytics.
Ideal Engineers will possess technical, decision-making skills, and experience to diagnose and debug customer issues, and will also have the opportunity to design and contribute to customer-facing solutions. Ideal engineers would have the opportunity to work on automation bot, maintain automation platform in Hyperforce. The tech stack includes kubernetes, terraform, python, json, and slack apps, as we'll as public cloud platforms like AWS, GCP and Azure.
The HDPS Customer Success team is distributed across North America (PST and EST timezones), Hyderabad, India and Dublin, Ireland.

Must have qualifications/skills:

Bachelors or Masters degree along with following skills:
Customer Success acumen
Strong problem-solving, troubleshooting and analytical skills
Ability to understand customer issues, learn fast and collaborate with other engineering teams to reach a resolution
Must have excellent spoken and written communications skills
Experience with any CI/CD Platforms (like Spinnaker / Spinnaker APIs / Jenkins / K8s / Helm / Terraform)
Experience with public clouds including Amazon Web Services (AWS) or Google Compute Platform (GCP) or Azure.
Experience with Kubernetes, Docker, Terraform, JSON, Git, AWS CLI, Tableau

Nice to have skills:

Light coding skills in Python, Apex
Familiarity with Salesforce Service Cloud for Case management
Familiarity with Salesforce Data Cloud + Tableau for reporting
Scripting and OS package management (command line tools)
Secrets Management with Vault
Knowledge of SDLC processes and practices
Experience SCM solutions like git.
Knowledge of security patterns, 3pp vulnerabilities, and practices

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