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Developer Support Engineer (EMEA)

Developer Support Engineer (EMEA)

Jfrog

3 - 8 years

14 - 15 Lacs

Bengaluru

Posted:1 week ago| Platform:

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Skills Required

Linux LDAP GCP devops Debugging HTTP Apache Tomcat Management Technical support Python

Work Mode

Work from Office

Job Type

Full Time

Job Description

At JFrog, we re reinventing DevOps to help the world s most significant companies innovate, and we are looking for like-minded people to join us. This is a special place with a unique combination of brilliance, spirit and just all-around great people. As software plays a central role in everyone s lives, you ll be part of a critical mission. Thousands of customers, including 75% of the Fortune 100, trust JFrog to manage, accelerate, and secure their software delivery from code to production, a concept we call liquid software, and it would be fantastic to have brilliant minds join our journey.

We are looking for top-notch Developer Support Engineers to be the technical focal point for JFrog customers .

As a Developer Support Engineer in JFrog, you will:

Troubleshoot and Investigate complex customer CI/CD scenarios and provide innovative solutions for the concerns/requests raised.
Develop scripts in Bash, Python, and Groovy for debugging and automating
Set up JFrog applications and 3rd party products in various development environments
Analyse log files, thread dumps, HTTP traffic, JVM and OS parameters
Reproduce customer scenarios and fill relevant bugs/features
Maintaining and improving a knowledge base of known issues and solutions
Integrate and collaborate with JFrog s R&D, QA, Release and Sales teams
Ability to work flexible hours and weekends as needed

To be a Developer Support Engineer in JFrog, you need the following:

3+ years of relevant experience in technical support
Understanding of Java or other compiled language
Experience in customer-facing roles
Experience in Linux
Able to manage complex, escalated cases involving multiple architectures across multiple platforms
Strong technical software-related debugging skills
Knowledge/experience with databases, LDAP, NGINX, Apache Tomcat
Experience in the DevOps industry
Experience in AWS OR azure or GCP is required.

Note: This role is for the EMEA time zone (2:30pm to 11:30pm IST). We follow a hybrid work model (mandatory 3 days per week in office). Our office is located in Bangalore (Bellandur).

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Developer Support Engineer (EMEA)