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Transaction Network Services
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Desktop Systems Specialist II

Desktop Systems Specialist II

Transaction Network Services

3 years

3 - 10 Lacs

noida

Posted:4 days ago| Platform: GlassDoor logo

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Skills Required

drive support report sas macos management azure software security network addition mobile remediation encryption patching resolve workflow testing video data troubleshooting service technology

Work Mode

Remote

Job Type

Part Time

Job Description

An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence!

Overview

The Systems Administration & Support Seattle Contractor will report to the manager of Systems Administrations & Support (SAS) and will be responsible for support of the TNS corporate workstation environment. The technician will be responsible for all aspects that impact the user endpoints, including MacBook and MacOS laptops, JAMF management system, Office365, Azure and Active Directory, Group Policy, software deployments, security patches and updates, network, printers, phone support. In addition, the SAS technician will ensure timely resolution of internal employee incident requests as well as assist with selected projects as assigned by the SAS manager and Desktop Engineering.
MacOS and Windows workstations Mobile devices – smart phones & tablets Security suite - CrowdStrike, DUO, Malware remediation, BitLocker disk encryption, patching

Responsibilities

Address and resolve employee concerns in a professional and timely manner
Ongoing support of corporate Mac and Windows workstations
Troubleshoots MacOS, JAMF, Azure & O365, Active Directory, Group Policy Objects, and mail requests
Understand employee business workflow and mission critical application stack.
Work alongside TNS Security team to address workstation security incidents
Assist with testing of new and existing approved workstation applications
Support staff operation and responds to system outages
Assists with setup of all supported endpoint devices
Support video, data, and voice conferencing solutions for company meetings
Document work by ensuring tickets are logged for support request and note troubleshooting steps when escalating

Qualifications

3+ years' experience with corporate workstation troubleshooting
3+ years' experience with supporting MAC workstations
3+ years Windows administrative skill set, including Enterprise applications
3+ years troubleshooting in the Windows environment
Experience in a real-time, mission critical environment
Excellent customer service skills
Proficient technical troubleshooting and problem-solving skills
Ability to support remote workstations and environments
Excellent verbal and written communications skills
Excellent follow-through and attention to detail
Excellent interpersonal skills, ability to obtain requirements from clients

If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about!

TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

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Desktop Systems Specialist II