Desktop Support Engineer/Admin

Position: Desktop Support Engineers with Application Support

Experience: 2 years to 5 years

Location: ,Chennai (6 Days Onsite)

Work type: 6 days working (Mon to Sat). Should also be open to work on Sundays in lieu

of any other day off.

Shift: 9 am – 6 pm IST

Summary:

We are seeking a highly skilled Desktop Support Engineer with expertise in Application

Support to join our IT team. The ideal candidate will be responsible for providing technical

support, troubleshooting, and maintenance for desktop hardware, software, and

applications. Additionally, this role involves providing specialized support for various

applications used within the organization, ensuring they operate efficiently and effectively to

meet business needs.

Responsibilities:

Desktop Support:

• Install, configure, and troubleshoot desktop hardware, software, and

peripherals.

• Provide technical support to end-users regarding hardware and software issues.

• Perform routine maintenance tasks such as system updates, patches, and

upgrades.

• Respond to help desk tickets and resolve technical issues in a timely manner.

• Ensure desktop systems are secure and up-to-date with antivirus software and

security patches.

Application Support:

• Serve as a subject matter expert for various applications used within the

organization.

• Provide technical support and troubleshooting for application-related issues.

• Install, configure, and update applications as required.

• Collaborate with software vendors to resolve complex application issues.

• Develop and maintain documentation related to application support processes

and procedures.

User Training and Documentation:

• Conduct training sessions for end-users on how to use desktop applications

effectively.

• Create user guides and documentation to assist end-users in troubleshooting

common issues.

• Provide guidance and assistance to users on best practices for utilizing desktop

applications.

Collaboration and Communication:

• Work closely with other IT teams to resolve escalated issues and implement

solutions.

• Communicate effectively with end-users to understand their needs and

requirements.

• Collaborate with stakeholders to assess the impact of application changes and

updates.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field.

• Proven experience in desktop support, including hardware, software, and

peripheral devices.

• Strong understanding of operating systems such as Windows and macOS.

• Proficiency in troubleshooting application issues and providing technical support.

• Experience with application deployment and configuration.