DESKTOP SUPPORT ENGINEER

As a Desktop Support Engineer, your role involves providing first/second-level technical support for hardware (PCs, printers, peripherals) and software (OS, apps) issues, both remotely and in-person. You will be responsible for setting up, installing, configuring, and upgrading new hardware and software for users and workstations. Additionally, diagnosing and resolving technical problems, performing routine maintenance, and monitoring network reliability are key aspects of your responsibilities. Your key responsibilities include: - Providing day-to-day technical support for desktops, laptops, printers, and other peripherals. - Installing, configuring, and troubleshooting Windows OS, MS Office, and authorized software applications. - Setting up new machines including imaging, configurations, user account setup, and data transfer. - Troubleshooting hardware issues such as HDD, RAM, motherboard, and display. - Offering basic support for LAN, switches, Wi-Fi, IP phones, and network printers. Qualifications required for this role: - Proven experience in desktop support or a related field. - Strong knowledge of Windows operating systems and MS Office applications. - Familiarity with hardware components and troubleshooting techniques. - Excellent communication skills and the ability to provide user training on IT policies and best practices. - Experience in asset management and maintaining IT inventory is a plus. (Note: The additional details of the company were not provided in the job description.) As a Desktop Support Engineer, your role involves providing first/second-level technical support for hardware (PCs, printers, peripherals) and software (OS, apps) issues, both remotely and in-person. You will be responsible for setting up, installing, configuring, and upgrading new hardware and software for users and workstations. Additionally, diagnosing and resolving technical problems, performing routine maintenance, and monitoring network reliability are key aspects of your responsibilities. Your key responsibilities include: - Providing day-to-day technical support for desktops, laptops, printers, and other peripherals. - Installing, configuring, and troubleshooting Windows OS, MS Office, and authorized software applications. - Setting up new machines including imaging, configurations, user account setup, and data transfer. - Troubleshooting hardware issues such as HDD, RAM, motherboard, and display. - Offering basic support for LAN, switches, Wi-Fi, IP phones, and network printers. Qualifications required for this role: - Proven experience in desktop support or a related field. - Strong knowledge of Windows operating systems and MS Office applications. - Familiarity with hardware components and troubleshooting techniques. - Excellent communication skills and the ability to provide user training on IT policies and best practices. - Experience in asset management and maintaining IT inventory is a plus. (Note: The additional details of the company were not provided in the job description.)