Desktop Support Engineer

Job Title:

Location:

Experience:

Job Summary:

As a Member of the IT Team, the role is focused on diagnosing and resolving end user PC/Applications Problems, and fulfilling IT related requests, for the Onix team. 

The candidate must be capable of processing a high volume of work and achieving successful resolution of a wide variety of issues in a timely manner.

Responsibility:

• You will install, repair and analyze hardware, software, and peripheral equipment, following design or installation specifications.
• You will comply with and be aware of HW, SW and Security policies.
• You will manage relationships with relevant PC vendors for hardware needs, as required.
• You will have responsibility for setting up, configuring, maintaining and supporting the PC endpoints used by employees in the organization.
• You will provide appropriate support according to roles and SLA.

• Hands-on experience in all windows OS  is a must.

• Linux Knowledge: Basic

• MAC Knowledge: Basic

• Networking  Knowledge: Basic

• Server Knowledge : Basic

• Hands-on experience in Hardware Support is a must.

• Hands on experience in Active Directory/VPN/Pulse Secure.

• You will understand business requirements and provide appropriate solutions within the timelines.
• You will create and update process documentation and the relevant records to support compliance requirements related to 

  ISO Certification

  .
• Ability to be part of an on-call support rotation and address emergency situations.
• The ability to reliably work independently and in a group scenario.
• Ability to manage Hardware assets and peripherals as per requirements.
• Take care of users Onboarding and off-boarding for IT related tasks.

pranita.thapa@onixnet.com