Desktop Support Engineer - L2 Support

1 - 6 years

1 - 3 Lacs

Posted:-1 days ago| Platform: Naukri logo

Apply

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title:

Job Overview

Desktop Support Engineer (L2)

Key Responsibilities



  • L2 technical support


  • hardware, software, and network-related issues


  • Windows OS, Microsoft 365, and standard applications


  • Active Directory, user account setup, and permissions


  • VPN, LAN, WAN, and Wi-Fi connectivity


  • system upgrades, patch management, and antivirus updates


  • hardware repairs and replacements



  • Maintain IT asset inventory and ensure compliance with IT policies.


  • incident reports, technical documentation, and root cause analyses


  • remote support


  • new system rollouts, migrations, and user onboarding



Required Skills & Experience



  • Desktop / IT Support


  • Windows 10/11, Microsoft 365, Outlook, and Active Directory


  • remote support tools


  • network fundamentals (TCP/IP, DNS, DHCP, VPN)


  • ticketing tools



  • Excellent troubleshooting, communication, and customer service skills.


  • MCSA, CompTIA A+, or ITIL Foundation



Preferred Qualifications




  • Bachelor s degree or diploma in Computer Science, Information Technology, or related field.


  • corporate or enterprise-level environments


  • ITIL processes and incident management workflows



Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now
Swits Digital logo
Swits Digital

Digital Marketing

New York

RecommendedJobs for You

bangalore rural, bengaluru, mumbai (all areas)

mumbai, mumbai suburban, thane, navi mumbai, mumbai (all areas)