Desktop Support Engineer L2

Pes Hr Services

2 - 6 years

4 - 8 Lacs

Mumbai Maharashtra India

Posted:1 day ago| Platform: Foundit logo

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Skills Required

Active Directory

Work Mode

On-site

Job Type

Full Time

Job Description

We are seeking a skilled Desktop Support Engineer L2 to provide advanced technical support to our users. The ideal candidate will have a strong background in troubleshooting hardware and software issues, ensuring a seamless technical experience for our employees.

Responsibilities

Provide technical support to end-users for hardware and software issues.
Troubleshoot and resolve desktop, laptop, and peripheral problems.
Install, configure, and maintain operating systems and applications.
Assist with network connectivity issues and printer troubleshooting.
Document support requests and resolutions in the ticketing system.
Collaborate with other IT teams to ensure timely resolution of issues.
Train users on new hardware and software as needed.

Skills and Qualifications

2-6 years of experience in desktop support or a related field.
Strong knowledge of Windows operating systems (Windows 10/11) and Mac OS.
Experience with troubleshooting hardware issues including desktops, laptops, and peripherals.
Familiarity with Active Directory and user account management.
Knowledge of networking concepts and protocols (TCP/IP, DNS, DHCP).
Proficiency in Microsoft Office Suite and other common software applications.
Excellent communication and interpersonal skills to interact with users effectively.
IT certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST) are a plus.

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