Desktop Support Engineer

Job Title

Work Location : Chennai & Bangalore

Experience

Interview Process

• L1: Virtual Technical Interview
  
• L2: Face-to-Face Technical Interview
  

Desktop Engineer

Key Responsibilities

• Provide

  Level 1 and Level 2 desktop support

  for end-users during night shifts.
• Monitor batch jobs and system health using

  Autosys

  and other enterprise

  monitoring tools

  .
• Handle

  incident and change management

  processes in compliance with ITIL practices.
• Troubleshoot and resolve issues in

  Linux/Unix

  environments (mandatory).
• Perform basic SQL queries for system diagnostics and reporting.
  
• Create, update, and close tickets using

  ServiceNow

  or similar ticketing systems.
• Escalate unresolved issues to higher support levels while ensuring proper documentation.
  
• Participate in shift handovers and maintain knowledge base for recurring issues.
  

Required Skills

• 2+ years

  of experience in Desktop Support or IT Infrastructure Support roles
• Strong hands-on experience with

  Autosys

  job scheduling and monitoring
• Proficiency in at least one

  Monitoring Tool

  (e.g., Nagios, Zabbix, SolarWinds, etc.)

• Unix/Linux

  troubleshooting skills (

  mandatory

  )
• Working knowledge of

  SQL

  for basic data retrieval and troubleshooting
• Experience with

  ServiceNow

  or similar ITSM ticketing tools
• Knowledge of

  Incident Management

  and

  Change Management

  processes
• Strong communication and coordination skills to support global teams
  

Nice to Have

• ITIL Foundation Certification
  
• Exposure to scripting (Shell, Python) for automation
  
• Experience working in a 24x7 environment
  

Work Environment

• Night shift (Mandatory)
  
• Rotational week offs
  
• Dynamic team with growth opportunities in IT Infrastructure and Monitoring

If anyone interested please share your updated resume Below email

muthukrishnan.saminathan@kiya.ai

6369929072