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Desktop Support Engineer

2 - 5 years

5 - 11 Lacs

Posted:22 hours ago| Platform: Naukri logo

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Work Mode

Hybrid

Job Type

Full Time

Job Description

Job Title

Work Location : Chennai & Bangalore

Experience

Interview Process

  • L1: Virtual Technical Interview
  • L2: Face-to-Face Technical Interview

Desktop Engineer

Key Responsibilities

  • Provide

    Level 1 and Level 2 desktop support

    for end-users during night shifts.
  • Monitor batch jobs and system health using

    Autosys

    and other enterprise

    monitoring tools

    .
  • Handle

    incident and change management

    processes in compliance with ITIL practices.
  • Troubleshoot and resolve issues in

    Linux/Unix

    environments (mandatory).
  • Perform basic SQL queries for system diagnostics and reporting.
  • Create, update, and close tickets using

    ServiceNow

    or similar ticketing systems.
  • Escalate unresolved issues to higher support levels while ensuring proper documentation.
  • Participate in shift handovers and maintain knowledge base for recurring issues.

Required Skills

  • 2+ years

    of experience in Desktop Support or IT Infrastructure Support roles
  • Strong hands-on experience with

    Autosys

    job scheduling and monitoring
  • Proficiency in at least one

    Monitoring Tool

    (e.g., Nagios, Zabbix, SolarWinds, etc.)
  • Unix/Linux

    troubleshooting skills (

    mandatory

    )
  • Working knowledge of

    SQL

    for basic data retrieval and troubleshooting
  • Experience with

    ServiceNow

    or similar ITSM ticketing tools
  • Knowledge of

    Incident Management

    and

    Change Management

    processes
  • Strong communication and coordination skills to support global teams

Nice to Have

  • ITIL Foundation Certification
  • Exposure to scripting (Shell, Python) for automation
  • Experience working in a 24x7 environment

Work Environment

  • Night shift (Mandatory)
  • Rotational week offs
  • Dynamic team with growth opportunities in IT Infrastructure and Monitoring

If anyone interested please share your updated resume Below email

muthukrishnan.saminathan@kiya.ai

6369929072

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Kiya.ai
Kiya.ai

Human Resources Technology

Vancouver

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