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Kiya.ai
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Desktop Support Engineer

Desktop Support Engineer

Kiya.ai

2 - 5 years

5 - 11 Lacs

Chennai

Posted:1 day ago| Platform:

Apply

Skills Required

Service Now Ticketing Linux AutoSys Monitoring Tools SQL Change Management Incident Management

Work Mode

Hybrid

Job Type

Full Time

Job Description

Job Title

Work Location : Chennai & Bangalore

Experience

Interview Process

L1: Virtual Technical Interview
L2: Face-to-Face Technical Interview

Desktop Engineer

Key Responsibilities

Provide
Level 1 and Level 2 desktop support
for end-users during night shifts.
Monitor batch jobs and system health using
Autosys
and other enterprise
monitoring tools
.
Handle
incident and change management
processes in compliance with ITIL practices.
Troubleshoot and resolve issues in
Linux/Unix
environments (mandatory).
Perform basic SQL queries for system diagnostics and reporting.
Create, update, and close tickets using
ServiceNow
or similar ticketing systems.
Escalate unresolved issues to higher support levels while ensuring proper documentation.
Participate in shift handovers and maintain knowledge base for recurring issues.

Required Skills

2+ years
of experience in Desktop Support or IT Infrastructure Support roles
Strong hands-on experience with
Autosys
job scheduling and monitoring
Proficiency in at least one
Monitoring Tool
(e.g., Nagios, Zabbix, SolarWinds, etc.)
Unix/Linux
troubleshooting skills (
mandatory
)
Working knowledge of
SQL
for basic data retrieval and troubleshooting
Experience with
ServiceNow
or similar ITSM ticketing tools
Knowledge of
Incident Management
and
Change Management
processes
Strong communication and coordination skills to support global teams

Nice to Have

ITIL Foundation Certification
Exposure to scripting (Shell, Python) for automation
Experience working in a 24x7 environment

Work Environment

Night shift (Mandatory)
Rotational week offs
Dynamic team with growth opportunities in IT Infrastructure and Monitoring

If anyone interested please share your updated resume Below email

muthukrishnan.saminathan@kiya.ai

6369929072

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