Desktop Support Engineer

Role & responsibilities

• Maintain user desktops and laptops, ensuring optimal performance.
• Verify that peripherals (printers, scanners, etc.) are functioning properly and arrange timely repairs for hardware failures.
• Install and troubleshoot various operating systems, including Microsoft Windows and Linux.
• Install, configure, and update peripheral components, drivers, and software.
• Configure and troubleshoot desktops, laptops, and servers.
• Install and update antivirus software at both client and server levels.
• Troubleshoot LAN/WAN connectivity issues and ensure network stability.
• Provide software configuration support and assist end-users with troubleshooting.
• Offer support for operating systems, telephony, LAN/WAN networks, and printers.
• Coordinate with vendors for procurement of new hardware/software and log complaints for server-related issues.
• Assist in implementing information security procedures, including virus protection and DAT file upgrades.
• Maintain detailed records of desktop and server downtime.
• Conduct IT asset verification and update records on a monthly basis.
• Regularly update antivirus software across all assigned systems.

Preferred candidate profile

• Desktop Support for chrome OS, Linux, Windows, Mac, 4-5 years experience at this role
• Hands-on experience with Windows / Linux / MAC OS environments
• Help create technical documentation and manuals
• Supporting VIP users
• Researching, diagnosing, troubleshooting and identifying solutions to resolve system & application issues
• Knowledge about handling Outlook/ Office issue
• Conduct remote troubleshooting ( VNC/Anydesk )
• Knowledge of network security practices and anti-virus programs
• Experience in handling Data Center/ Servers
• Experience in handling Conference Meeting/ Conference Setup
• Good knowledge on MS Team & Zoom
• Strong and effective stakeholder management and communication skills.