Job
Description
Job Summary: We're looking for a skilled and customer-focused Desktop Support Engineer to join our IT team in Nashik. You'll be the first point of contact for our internal users, responsible for providing technical assistance and support related to computer systems, hardware, and software. The ideal candidate will possess strong troubleshooting skills, excellent communication abilities, and a commitment to ensuring a productive and efficient IT environment for all employees. Key Responsibilities: Technical Support & Troubleshooting Provide first and second-level technical support to end-users for hardware (desktops, laptops, printers, peripherals) and software (Windows OS, MS Office Suite, business applications, antivirus) issues, primarily through ticketing systems, phone, email, and in-person visits. Diagnose and resolve technical problems efficiently, escalating complex issues to senior IT staff or relevant vendors when necessary. Perform hardware and software installations, configurations, and upgrades. Troubleshoot network connectivity issues (LAN/Wi-Fi) for end-user devices. Assist with printer setup, configuration, and basic troubleshooting. User Management & Security Manage user accounts, permissions, and passwords within Active Directory or other identity management systems. Ensure endpoint security by assisting with antivirus updates, patching, and adherence to IT security policies. Educate users on basic IT security best practices and phishing awareness. Asset Management & Documentation Maintain accurate inventory records of IT assets, including hardware, software licenses, and peripherals. Document all support interactions, solutions, and troubleshooting steps in the IT service desk ticketing system. Create and update technical documentation, knowledge base articles, and user guides. Maintenance & Proactive Support Perform routine preventive maintenance on desktops, laptops, and other IT equipment to ensure optimal performance. Monitor system health and identify potential issues proactively. Assist in setting up IT infrastructure for new employees or office rearrangements. Support IT projects as assigned by the IT Manager (e.g., system migrations, software rollouts).
