Job
Description
Technical Skills Operating Systems: Proficiency in Windows (7/10/11), macOS, and Linux (basic knowledge). Troubleshooting OS issues, updates, and performance. Hardware Support: Diagnosing and replacing faulty hardware (RAM, HDD/SSD, motherboards, peripherals). Printer and scanner installation and support. Software Installation & Troubleshooting: Microsoft Office, antivirus, remote tools, enterprise apps. Installation, patching, and configuration. Networking Basics: Understanding of TCP/IP, DNS, DHCP, LAN/WAN. Basic router/switch configuration and IP troubleshooting. Active Directory & User Management: Password resets, user account creation, group policies. Joining PCs to domains. Remote Support Tools: Experience with tools like TeamViewer, AnyDesk, RDP, LogMeIn. Ticketing Systems: Familiarity with systems like ServiceNow, Jira, Freshdesk, or Zendesk. Soft Skills Communication: Clear verbal and written communication with both technical and non-technical users. Problem Solving: Logical troubleshooting approach; ability to resolve issues under pressure. Customer Service: Patience, empathy, and professionalism while assisting users. Time Management: Prioritizing tasks effectively in a fast-paced environment. Team Collaboration: Working with IT admins, network teams, and other departments. Certifications (Bonus) CompTIA A+ Microsoft Certified: Modern Desktop Administrator Associate ITIL Foundation Google IT Support Professional Certificate
