Desktop Support Engineer L1_Varanasi

1 - 4 years

2 Lacs

Posted:3 weeks ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Role & responsibilities

  • Technical troubleshooting:

    Diagnose and resolve hardware, software, and network issues for users, both in person and remotely.
  • Installation and configuration:

    Set up new computers, install and configure software, and manage system upgrades.
  • Maintenance and updates:

    Perform regular maintenance and updates on hardware and software to ensure systems are secure and efficient.
  • User support:

    Provide technical guidance and support to users on how to effectively use their hardware and software.
  • System management:

    Monitor performance, manage workstation inventory, and document support tickets and resolutions.
  • Escalation:

    Handle basic issues and escalate complex problems to higher-level IT staff.

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