Desktop Support Engineer 1

1 - 3 years

1 - 3 Lacs

Posted:4 days ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

  • Troubleshooting:

    Identifying and resolving technical problems related to hardware, software, and network connectivity.
  • Installation and Configuration:

    Setting up new computer systems, software, and peripherals for users.
  • System Maintenance:

    Ensuring that computer systems are up-to-date with the latest software and security patches.
  • User Support:

    Providing guidance and assistance to users on how to use computer systems and software effectively.
  • Documentation:

    Maintaining records of technical issues and solutions for future reference.

Essential Skills:

  • Technical Proficiency:

    Strong understanding of computer hardware, software, and networking principles.
  • Problem-Solving:

    Ability to diagnose and resolve technical issues effectively.
  • Communication Skills:

    Clear and concise communication to explain technical information to users.
  • Customer Service:

    Providing excellent support and assistance to end-users.
  • Patience and Adaptability:

    Ability to work with diverse users and adapt to changing technical environments.

Role & responsibilities

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