Work from Office
Full Time
Your potential has a place here with TTEC s award-winning employment experience. As a Desktop Support Associate Technician working onsite in Ahmedabad, India, you ll be a part of bringing humanity to business. #experienceTTEC
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in INDIA says it all!
Youll report to Manager.
Image and Configure Windows desktops, notebooks, printers, applications, and PC peripherals
Perform end-end Windows 10 user migration including user profiles, software inventory, apps testing, software packaging, etc.
Troubleshoot and resolve any hardware, operating system, software, and application problems relating to desktops, notebooks, printers, and PC.
Perform desktop patch update according to TTEC standard processes
When required, assist with Site migration activities dismantle, pack, move equipment from the old TTEC site to the new site unpack, setup the equipment.
Maintain IT asset inventory including deployed, stock-on-hand for Hardware and Peripherals
Provide end user support for hardware, software, tools/applications, etc., in all modes on-site, over the phone and/or remote management
Work with the Logistics and Operations team for shipping desktop/equipment to the users and for return of equipment
Prepare and maintain documentation as required by the TTEC IT management
Good communication skills, ability to efficiently coordinate and troubleshoot IT issues with
remote IT teams/Client IT teams. Can converse in English over calls and emails.
Active Directory third level support experience required
Degree or other relevant technical qualification
Around 2-3 years of experience in Desktop support
Able to Install & deploy Windows11/Auto pilot for laptops, workstations, and desktops
Experience with standard desktop imaging and packaging
Strong in email communication and tech support skills
Ability to work under pressure during project execution phase
Hands-on experience on Win11, Active Directory, Microsoft applications, VPN technologies, etc.
Basic network troubleshooting skills, understanding of networking; rack mounting/unmounting
of switches, servers, etc., and cable management, etc.
Supportive of your career and professional development
An inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
Ask us about our paid time off (PTO) and wellness and healthcare benefits
And yes... a great compensation package and performance bonus opportunities, benefits youd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
#LI-Onsite
TTEC
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