Alp Consulting Ltd. logo

Desktop Support

2 - 3 years

1 - 4 Lacs

coimbatore

Posted:6 days ago| Platform: Naukri logo

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Skills Required

ticketing customer management web technologies life sciences desktop support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Desktop Support .
1.5 - 3 Yrs.
Coimbatore.
30 Days.
Skill : Desktop Support
Level - PA Level
Location - Coimbatore
Notice Period - Short Joiners only
Please find the JD as below:
Essential Qualification / Skills
Any Science / Technical Graduation
Good communication skills and customer management experience
Work experience with clients outside India or in onsite roles
Strong keyboard skills
Ability to work in a team
Exposure to Life Sciences domain good to have
Medidata product experience good to have
Sl. No.
Key Responsibilities
1.
Receiving end user calls / Email / Chat / Web Ticket
2.
Provide first level resolution for ticket by following the KO s / SOP s
3.
Ticket creation/Categorization / Prioritization in the customer provided tool
4.
Incident resolution and closure of ticket
5.
Follow up of pending and on-hold tickets with End-user
6.
Transfer ticket to the appropriate resolver group based on the KO s
7.
Ensure Response and Resolution SLA s are met for the tickets processed
8.
Willing to work in rotational shifts
9.
Ensure all tickets assigned to an individual is actioned at the end of the day

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Alp Consulting Ltd.

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