Desktop supoort engineer L2

Job Title:

Department:

Role Category:

Role:

L2 End User IT Support Engineer

Key Responsibilities:

• Handle all day-to-day IT operational tasks including troubleshooting and maintenance of computers, printers, scanners, telephones, headsets, and other IT equipment.
  
• Provide

  IT Infrastructure Support

  , including OS installation and troubleshooting for

  Windows and macOS

  systems.
• Manage and resolve

  ITSM Tool (ManageEngine preferred)

  tickets within defined SLAs.
• Perform remote support using standard tools (RDP, AnyDesk, TeamViewer, etc.).
  
• Manage

  asset inventory

  and ensure accurate documentation.
• Troubleshoot issues related to

  network connectivity (LAN/WAN/Wi-Fi)

  .
• Install and configure

  printers, scanners, and peripheral devices

  .
• Support and maintain

  meeting room audio & video devices

  , ensuring smooth operation.
• Address and resolve email configuration issues (Outlook/Exchange).
  
• Provide advanced support to

  CXO/Senior Management

  users.
• Coordinate with

  L3 Support Team

  for critical issues and escalations.
• Handle technical escalations from

  L1 Engineers

  on-site.
• Manage

  patch updates, antivirus, and software installations

  on all user systems.
• Perform regular

  system health checks

  and ensure preventive maintenance.
• Maintain logs and documentation for all technical activities and solutions.
  

Technical Skills:

• End User IT Support (L2 Level)
  
• OS Installation & Troubleshooting (Windows, macOS, Windows Server - optional)
  
• Network Troubleshooting (LAN/WAN/Wi-Fi)
  
• Printer, Scanner & Peripheral Configuration
  
• MS Office & Application Installation
  
• ITSM Tool Handling (ManageEngine preferred)
  
• Patch Management, Antivirus Installation
  
• Asset Inventory Management
  
• Remote Support Tools (RDP, AnyDesk, TeamViewer)
  
• Email Configuration & Troubleshooting
  
• Meeting Room Audio/Video Device Support
  

Experience:

• 45 years

  of hands-on experience in End User IT Support within a fast-paced or high-pressure environment.

Desired Candidate Profile:

• Self-motivated, proactive, and performance-driven.
  
• Excellent communication and customer service skills.
  
• Strong coordination abilities with internal teams, vendors, and end users.
  
• Ability to handle technical escalations and multitask effectively.
  
• Willing to work in a

  6-day working pattern

  .

Education Qualification:

• Graduate in

  B.Sc. IT / BCA / MCA / BE / B.Tech (Computer Science / IT)

  or equivalent.

  Role & responsibilities

Preferred candidate profile