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Jio Institute
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Desktop Engineer - Ulwe(Navi Mumbai)

Desktop Engineer - Ulwe(Navi Mumbai)

Jio Institute

4 - 5 years

3 - 4 Lacs

navi mumbai

Posted:None| Platform:

Apply

Skills Required

desktop support desktop administration laptop support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Providing daily seamless end-to-end support service for all stakeholders

Investigation and troubleshooting of desktop, hardware and end user related issues to provide swift solutions or ad-hoc tactical fixes

Provisioning and setup of new desktops, laptops and peripherals as part of either an upgrade or replacement request

General End User desktop networking and hardware troubleshooting

Log and track incidents and issues following the ITIL standards; Tracking outstanding issues and working with the appropriate parties to achieve resolution and prevent re-occurrence

Knowledge in Windows patches, compliance, IT security and policies, AV and DLP updates, SLA, VPN, RDP etc.

Experience of AD & Azure AD (User ID creation/deletion, Creating OU, Group policy, MFA, conditional policies, password unlock/Reset Etc..).

Knowledge of virtual machine

Coordinating with cross functional team to resolve tickets

Maintaining IT asset list and performing periodic verification of IT assets

Qualification:

Bachelors degree in information technology, Computer Science, or related field.

Minimum of 5 years experience in IT support

Strong technical knowledge of PC hardware, software, and network systems.

Excellent communication and problem-solving skills.

Ability to work flexibly to accommodate different shifts

Proficient in English, both written and spoken.

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Desktop Engineer - Ulwe(Navi Mumbai)

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

Providing daily seamless end-to-end support service for all stakeholders

Investigation and troubleshooting of desktop, hardware and end user related issues to provide swift solutions or ad-hoc tactical fixes

Provisioning and setup of new desktops, laptops and peripherals as part of either an upgrade or replacement request

General End User desktop networking and hardware troubleshooting

Log and track incidents and issues following the ITIL standards; Tracking outstanding issues and working with the appropriate parties to achieve resolution and prevent re-occurrence

Knowledge in Windows patches, compliance, IT security and policies, AV and DLP updates, SLA, VPN, RDP etc.

Experience of AD & Azure AD (User ID creation/deletion, Creating OU, Group policy, MFA, conditional policies, password unlock/Reset Etc..).

Knowledge of virtual machine

Coordinating with cross functional team to resolve tickets

Maintaining IT asset list and performing periodic verification of IT assets

Qualification:

Bachelors degree in information technology, Computer Science, or related field.

Minimum of 5 years experience in IT support

Strong technical knowledge of PC hardware, software, and network systems.

Excellent communication and problem-solving skills.

Ability to work flexibly to accommodate different shifts

Proficient in English, both written and spoken.

More Jobs at Jio Institute