Desktop Engineer - L1

As a part of the team, your role involves delivering tailored post-sales software services to local accounts, responding to a range of queries, and utilizing proactive monitoring for issue prevention. Your primary focus will be on maintaining high customer satisfaction by addressing requirements and resolving issues promptly. You will troubleshoot IT infrastructure problems, adhere to standards, support operational plans, and perform assigned tasks under supervision. Key Responsibilities: - Deliver tailored post-sales software services to local accounts - Respond to a range of queries and utilize proactive monitoring for issue prevention - Maintain high customer satisfaction by addressing requirements and resolving issues promptly - Troubleshoot IT infrastructure problems - Adhere to standards and support operational plans - Perform assigned tasks under supervision Qualifications Required: - Bachelor's degree in Computer Science, Information Technology, or related field - Proven experience in delivering post-sales software services - Strong troubleshooting skills in IT infrastructure - Excellent communication and customer service skills Please note that the above job description provides a general overview of the responsibilities and qualifications for this role. It is not an exhaustive list, and additional functions may be assigned as needed by management.,