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Desktop Engineer - L1

Desktop Engineer - L1

1 - 5 years

0 Lacs

pune maharashtra

Posted:1 month ago| Platform: Shine logo

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Skills Required

it infrastructure customer satisfaction troubleshooting operational support issue prevention

Work Mode

On-site

Job Type

Full Time

Job Description

Job Description: You will be responsible for delivering tailored post-sales software services to local accounts, responding to a range of queries, and utilizing proactive monitoring for issue prevention. Your main focus will be on maintaining high customer satisfaction by addressing requirements and resolving issues promptly. Additionally, you will troubleshoot IT infrastructure problems, adhere to standards, support operational plans, and perform assigned tasks under supervision. Key Responsibilities: - Deliver tailored post-sales software services to local accounts - Respond to a range of queries from customers - Utilize proactive monitoring for issue prevention - Maintain high customer satisfaction by addressing requirements promptly - Resolve issues in a timely manner - Troubleshoot IT infrastructure problems - Adhere to standards and procedures - Support operational plans - Perform assigned tasks under supervision Qualifications Required: - Bachelor's degree in a relevant field - Prior experience in post-sales software services - Strong troubleshooting skills - Knowledge of IT infrastructure - Ability to work under supervision and follow guidelines Note: The job description provided is a general overview and not an exhaustive list of duties. Additional functions may be assigned as needed by management.,

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Desktop Engineer - L1