Deputy Vice President - Zonal Collections Manager, Collection Field

Talent Hired-the Job Store

11 - 20 years

15 - 30 Lacs

Kolkata Chandigarh New Delhi

Posted:4 hours ago| Platform:

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Skills Required

Collections Credit Cards Debt Recovery

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role Purpose

Responsible for leading team of Regional Managers for effectively conducting field collection Processes and deliver on portfolio performance.

Role Accountability

Manage portfolio (Multiple Due Stages) performance through a team of Regional Collections Managers & ACMs, in line with Operating Plan.
Ensure appropriate infrastructure and resource availability to carry out collections as per operating plan
Formulate collection strategies for the zonal cluster basis market dynamics, portfolio spread/segmentation and business requirements
Identify critical/non performing segments and ensure appropriate legal hardship tools are applied to them for satisfactory resolution
Conduct regular performance review with all vendors, Agency Managers & Regional Collections Manager for all critical metrics to track the portfolio health and ensure healthy process
Monitor field collections by bucket/vintage/region to ensure cost adherence in operations and achieve cost efficiencies
Ensure adherence to Compliance Policy, Collections processes and Audit requirements, Code and conduct and maintaining standards to achieve customer satisfaction
Ensure proper recourse mechanism is followed to resolve customer complaints in a timely and satisfactory manner
Ensure 100 % SVCL coverage at all vendor locations of the Zone
Ensure monthly cost provisions are reported to Finance team as per timelines

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