Deputy Unit Manager - Digital Platforms

0 years

0 Lacs

Posted:1 month ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Location Name:

Nashik - Bitco Point

Job Purpose

“This position is open with Bajaj Finance ltd.”

Duties And Responsibilities

  •  Strong application development skills i.e. API, object orientated programming languages
  •  Relevant experience in IT Transition/Solutions
  •  Experienced in contact center IT infrastructure solutions or transitions
  •  Should have sound knowledge of Network, Voice, server, storage etc.
  •  Should have sound knowledge of contact center IT infrastructure landscape
  •  Should have in-depth knowledge of IVR design, telephony infrastructure, multi-media contact routing, self -service applications, IVR integration, predictive dialer
  •  Should have sound knowledge about CRM and tools for integration with CRM software
  •  Should have knowledge about Computer Telephony Integration, Web services
  •  Should have knowledge about multi-channel and omni-channel contact center setup
  •  Should have managed IT infrastructure projects (Network/Telecom/ Server compute)
  •  Rich experience of Pre-sales / Project Management in contact center IT infrastructure domain

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