Deputy Unit Manager - Digital Platforms

Job Purpose

One Web is one of the three large pieces of the companys omnipresence strategy and the most important.It is an integrated platform offering a portfolio of products covering payments, cards, wallets, loans, deposits, mutual funds, and loans on lifestyle products ranging from consumer durables to home furnishing.One Web platform will integrate our home-grown ecommerce store, insurance marketplace, investment marketplace, payments engine including BBPS and offer a consumer-tech experience to our customers.It will be a dynamic digital platform which will be hyper-personalized for each customer and provide the right nudges across multiple channels to start, resume or finish the journey.This is a managerial position where youll be the custodian of customer journey experiences on the One Web.Analyse and synthesize data via UX research, usability testing, heuristic evaluation, functional and factual testing, data analysis tools like Google Analytics, Contentsquare to build engaging user experience.With a customer obsession mindset and strong analytical and observational s, you are required to lead a team of 3 and deliver the customer-experience objectives for the company.

Duties and Responsibilities

Key Decisions / Dimensions

Set-up various frameworks, processes for running the UX analytics unit. Leverage customer behaviour data and draw inferences and hypothesis to create an exceptional customer journey and deliver superior experience.Setting priorities for various projects and leading the same.

Required Qualifications and Experience