Deputy Manager - Quality

Role Overview: As a Quality Assurance Manager at Wipro Limited, your role is crucial in increasing revenue, maximizing process efficiency & cost-effectiveness, and ensuring excellent customer experience. You will be responsible for supervising daily operations and personnel, ensuring contract compliance, optimizing resources, and developing capabilities within an account. Key Responsibilities: - Design, develop, and implement a comprehensive quality assurance framework tailored to the GSIS process requirements. - Establish systems for monitoring key quality indicators, conducting quality audits, and analyzing data to identify trends and areas for improvement. - Lead root cause analysis investigations for quality incidents, defects, or non-conformances and implement corrective actions. - Identify opportunities for process optimization and efficiency improvements and drive initiatives to streamline quality control procedures. - Lead, mentor, and develop a team of Quality Analysts, setting performance expectations, providing coaching, and conducting performance reviews. - Partner with GSIS Operations leadership, Training teams, and stakeholders to align on quality standards and drive collaborative problem-solving. - Champion continuous improvement initiatives using methodologies like Lean or Six Sigma to enhance process efficiency and improve quality outcomes. - Prepare and present regular reports on quality performance to relevant stakeholders. - Ensure adherence to established quality processes and guidelines across the GSIS operations team. - Identify potential quality risks, develop mitigation strategies, and facilitate calibration sessions to ensure consistent application of quality standards. - Conduct training sessions to raise awareness of quality standards and best practices across the organization. Qualifications: - Bachelor's degree in a relevant field. - Minimum of 8-10 years of progressive experience in Quality Assurance/Quality Control, preferably within a BPO/KPO environment supporting technology clients. - Proven experience in developing and implementing quality frameworks and methodologies. - Strong analytical and problem-solving skills with the ability to interpret data and drive data-driven decisions. - Demonstrated leadership experience in managing and developing quality teams. - Excellent communication, interpersonal, and presentation skills. - Familiarity with quality management tools and statistical analysis. - Experience supporting mapping, annotation, or autonomous driving-related processes. Additional Details: Wipro Limited is a leading technology services and consulting company focused on building innovative solutions for clients" complex digital transformation needs. With over 230,000 employees and business partners across 65 countries, Wipro helps customers, colleagues, and communities thrive in an ever-changing world. Join a business powered by purpose and be a part of the constant evolution in the industry. Applications from people with disabilities are explicitly welcome.,