5.0 - 9.0 years

0 Lacs

hyderabad, telangana

On-site

Role Overview: As a Quality Assurance Manager at Wipro Limited, your role is crucial in increasing revenue, maximizing process efficiency & cost-effectiveness, and ensuring excellent customer experience. You will be responsible for supervising daily operations and personnel, ensuring contract compliance, optimizing resources, and developing capabilities within an account. Key Responsibilities: - Design, develop, and implement a comprehensive quality assurance framework tailored to the GSIS process requirements. - Establish systems for monitoring key quality indicators, conducting quality audits, and analyzing data to identify trends and areas for improvement. - Lead root cause analysis inves...

Posted 1 month ago

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Senior Group Leader Wipro

5.0 - 9.0 years

0 Lacs

hyderabad, telangana

On-site

As a Senior Group Leader, your main responsibility will be managing a team of Production Specialists and FLMs who report directly to you. You will be accountable for driving performance within your team and ensuring that all client metrics are consistently met according to the SLA. Your role will involve supporting service delivery teams both onsite and offsite at client locations, particularly focusing on process stabilization. To maintain control over CPM performance, you will need to apply methodologies such as DMAIC, Six Sigma, and other Quality tools as necessary. Additionally, you will be expected to enhance service delivery efficiency, promote knowledge management, and standardize pro...

Posted 1 month ago

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