Deputy Manager - IT Infrastructure

Role & responsibilities

Roles and Responsibilities:

• Manage Linux & Windows administration activities including Health checks, Incident Management, Change Management, Problem Management, Query and Service Level Management activities.
• Responsible for managing on premises infra and Data centre like Sify, Netmagic etc
• Maintain hardening of all IT Infra devices like Server, Router, Switch, Laptop, Desktop
• Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware.
• Maintain and update renewal of licenses.
• Monitor system performance and troubleshooting issues.
• Ensure security as per PCI DSS, PSS and efficiency of IT infrastructure.
• Liaise with vendors and other IT personnel for problem resolution.
• Identify and suggest opportunities to improve and update software and systems.
• Responsible for managing Service Desk and Service Management functions.
• Organize, schedule, and supervise the day-to-day technical support activities, including troubleshooting, customer service issues, end-user issues, approvals etc.
• Measure, monitor, and maintain teams ability to meet or exceed response and resolution SLA.
• Develop and maintain policies, procedures, and processes.
• Manage escalations and ensure the team is responsive to the needs of the business.
• Interact with management and staff to provide continuous improvement of IT solutions.
• Ensuring problem and change management process followed
• Work with other internal/partner/third party teams to ensure critical infrastructure projects progress as per plan.
• Learn new technologies and stay up to date on solutions for IT infrastructure.
• Providing leadership to 3rd parties to implement and maintain solutions.
• Communicate (written/verbal) with management, key users, and external vendors.
• Participate in corrective action / preventative action measures to remediate issues.
• Work with IT support partner/vendor to renew contracts/services timely.

Conduct periodic review with network team to optimize the network performance and provide necessary assistance to ensure network devices are patched regularly running with latest security updates.

Candidate should have experience on below mentioned skills set:

Operating System

Firewall:

Servers:

Issue Tracking Tools:

Devops Tools:

Monitoring Tools:

Databases:

Others:

Domain