Deputy Manager - Customer Relationship Manager

Responsibilities

• Develop and implement strategies to enhance customer experience and satisfaction.
• Manage and resolve customer complaints and issues to ensure customer retention.
• Conduct regular customer interactions to understand their needs and preferences.
• Maintain updated knowledge of the real estate market trends and competitors.
• Prepare reports on customer feedback, satisfaction, and recommendations for management review.
• Organize customer events and engagement activities to strengthen relationships.
• Utilize CRM software to effectively manage customer interactions and data.
• Stay updated on company products, services, and offerings to provide accurate information to customers.
• Ensure compliance with company policies and procedures in all customer interactions.
  

Qualifications

• Minimum 5 years of experience in Customer Relationship Management within the Real Estate industry.
• Demonstrated track record of successfully managing client relationships and driving customer satisfaction.
• Experience in handling customer queries, resolving complaints, and providing solutions in a timely manner.
• Bachelor's degree in business administration, Marketing, or related field.
• CRM Certification is preferred.