Deputy General Manager Service

Role & responsibilities

• Develop detailed plans for managing the performance of all key equipment / systems (Including FLS) and installations, proactive maintenance plans and measuring actual performance levels
• Ensure all the equipment/ systems are functional and in proper working conditions, with minimal downtime of critical equipments and all engineering activities are focused towards customer and retailer safety
• Prepare detailed engineering budget for the forthcoming year after analyzing previous years performance and growth expectations/ projections
• Formulate a preventive maintenance schedule for all equipments/ systems for the entire year based on the Asset History Card, Breakdown Register and the Equipment Manual and get the approval from the Centre Director on the same
• Determine the cause of breakdown and ensure the resolution of the same in the minimum possible downtime from the AMC vendor or OEM based on the urgency of the situation
• Monitor the deployment of outsourced staff in order to ensure that all the critical equipment are adequately manned
• Ensure that retailer issues pertaining to engineering/ technical such as air-conditioning, leakage, electricity, water etc. are handled effectively and in a timely manner
• Review the status of logged, resolved, escalated complaints/ issues raised by retailers/customers on a daily basis to improve the efficiency of the process and to identify areas for proactive maintenance
• Supervise the physical condition and functioning of fire equipment (extinguishers, pumps, sprinklers etc.), HVAC and electrical equipment/ systems, water and gas systems etc.
• Liaise with government/ regulatory bodies (such as BMC, Power Company, Fire department) along with the Liaisoning team / Security team to obtain the necessary licenses/ permissions etc.
• Ensure timely goal setting, monitoring, review of performance parameters for team members

Preferred candidate profile

5-7 Years of experience in Retail Background.