Deputy Branch Manager

Deputy Branch Manager

Key Responsibilities

Primary Responsibilities

• Manage day-to-day operations and administration of the branch, ensuring strict compliance with bank policies and procedures.
• Deliver best-in-class customer service and ensure timely resolution of customer queries and issues.
• Lead and complete branch audits conducted by external auditors and ensure closure of audit observations.
• Develop and implement action plans to drive profitability through branch operations and cross-selling.
• Stay updated on product offerings to provide relevant advice to customers.
• Ensure smooth functioning of the branch in line with banking norms and operational standards.
• Monitor branch sales targets and drive acquisition of new accounts while expanding existing relationships through financial products and services.

Secondary Responsibilities

• Oversee manpower planning, recruitment, and training for both on-roll and off-roll employees to build a high-performing team.
• Provide coaching, development, and guidance to branch personnel to enhance performance.
• Evaluate and implement new initiatives across offerings, channels, and processes to improve operational efficiency.

What We Are Looking For

Education

• Graduate in any discipline.
• Postgraduate preferred MBA in Finance.

Experience

• Minimum 10

  years

  of relevant experience in banking or allied financial services.

Skills and Attributes

• Strong leadership and team management capabilities.
• In-depth knowledge of retail banking operations and compliance.
• Excellent customer service and relationship management skills.
• Strategic thinking with a focus on execution and results.
• Ability to drive sales and cross-sell financial products.
• Proficiency in audit handling and operational risk management.
• Commitment to digital enablement and process automation.
• Ability to attract and retain top talent in a fast-paced environment.
• Fluent in English with strong business communication skills.