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Deputy Area Manager - Debt Management Services - Urban GCL

Deputy Area Manager - Debt Management Services - Urban GCL

Bajaj Finance

4 - 5 years

6 - 11 Lacs

dhanbad

Posted:Just now| Platform:

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Skills Required

finance documentation legal risk payments management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Deputy Area Manager - Debt Management Services - Urban GCL
Job Purpose
The Debt Management Specialist will be responsible for managing and coordinating the recovery of overdue payments on loans or credit accounts. Duties and Responsibilities

Achieve collections targets by visiting customers/agencies.

Monitor performance against set parameters and provide regular updates and proper guidelines.

Review and track milestones.

Ensure legal guidelines are complied with while repossessing products.

Travel with Recovery Officers (ROs) as required.

Timely allocation of cases to team members.

Be proficient in Excel for daily tracking of team performance.

Maintain accurate records of customer interactions and transactions.

Handle escalations promptly and effectively to resolve issues.

Manage Daily Risk Report (DRR).

Develop and implement strategies to improve collection rates.

Counsel and groom direct reportees to enhance and polish their skill sets.

Manage a team of collection officers to achieve overall targets.

Rectify problems encountered during the collection process.

Manage average collection reports to monitor and improve collection performance.

Oversee legal recovery for Urban NPL Wheels (Vehicle Finance) repossession and legal management.

Handle litigation and case management.

Ensure compliance and risk mitigation.

Prepare and maintain reporting and documentation.

Required Qualifications and Experience

Experience in debt management and collections, preferably in the financial services sector.

Proficiency in Excel and data tracking.

Strong knowledge of legal guidelines for repossession and recovery.

Ability to manage teams and allocate cases effectively.

Experience in handling escalations and resolving issues efficiently.

Ability to develop strategies for improving collection rates.

Strong counseling, mentoring, and team management skills.

Experience with legal recovery, litigation, and compliance processes.

Excellent documentation and reporting skills.

Willingness to travel as required.

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